Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

At ToteBloom, customer satisfaction is important to us. We want you to feel confident when shopping at totebloom.shop.

We offer free returns and refunds within 30 days in accordance with the terms below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To request a return, contact:

Email: support@totebloom.shop

Please include your order number, full name, and the reason for your return.

2. Free Returns

Eligible returns are free of charge.

After your return request has been approved, our customer service team will provide instructions for completing your return.

Please do not send an item to an address without first contacting us, as doing so may delay processing of your return.

3. Return Eligibility

To help us process your return efficiently, returned products should generally:

  • Be returned within the 30-day return period.
  • Be in their original condition.
  • Include any original accessories or components supplied with the product.
  • Be securely packaged to prevent damage during return transportation.

We reserve the right to review the condition of returned merchandise before issuing a refund.

Your statutory consumer rights, where applicable, are not affected by this policy.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at support@totebloom.shop.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, where appropriate.

Once reviewed, we will provide an appropriate solution, which may include a replacement, return, or refund.

There will be no additional return shipping charge for an approved damaged, defective, or incorrect item claim.

5. Refunds

Once your return has been received and reviewed, we will notify you of the status of your refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

The amount of time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Order Cancellations

If you wish to cancel an order, contact us at support@totebloom.shop as soon as possible.

We will make reasonable efforts to accommodate your request. However, if your order has already been processed or shipped, cancellation may no longer be possible. You may instead request a return after receiving your order under this policy.

7. Lost or Missing Orders

If your package appears to be lost or has not arrived within the expected delivery period, please contact us so that we can review the shipment information and assist you.

If we determine that an order has been lost during transit, we will work with you to provide an appropriate resolution.

8. Exchanges

If you would like a different product, style, or variation, please contact us.

Depending on availability, we may assist with an exchange or recommend returning the original product for a refund and placing a new order.

9. Refunds for Shipping Charges

ToteBloom currently provides free worldwide shipping, so customers are not charged our standard shipping fee on eligible purchases.

Approved returns under this policy are also free.

10. Contact Us

For return or refund assistance:

ToteBloom
1608 Hunnington Pl Apt 14
Louisville, KY 40220
United States

Email: support@totebloom.shop
Phone: 812-267-5726
Website: totebloom.shop