Refund policy
Return & Refund Policy
At ToteBloom, we want customers to feel confident when purchasing from our store.
If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
30-Day Return Period
Customers have 30 days from the date of delivery to request an eligible return.
To qualify for a standard return, the product should generally:
- Be in the same condition in which it was received
- Be unused or only reasonably inspected
- Include original packaging where applicable
- Include any accessories or components originally supplied
- Be accompanied by proof of purchase or a valid order number
Please contact us before returning any product.
Free Returns
ToteBloom provides free returns for eligible products requested within the 30-day return period.
Once your return request has been reviewed and approved, we will provide instructions regarding how and where your product should be returned.
Please do not return merchandise without authorization.
Products returned without contacting us first may experience processing delays or may not be accepted.
How to Request a Return
To begin a return request, contact:
Email: support@totebloom.shop
Phone: 812-267-572
Please provide:
- Your full name
- Order number
- Email address associated with the order
- Product you wish to return
- Reason for your return
- Photographs when relevant
Our support team will review your request and provide the next steps.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is:
- Damaged
- Defective
- Incomplete
- Incorrect
- Significantly different from the product ordered
please contact us as soon as reasonably possible.
We may request photographs of the product, packaging, and shipping label so that we can review the issue.
Depending on the circumstances, an appropriate resolution may include a replacement, return, or refund.
Refunds
Once an approved returned item has been received and inspected, we will notify you regarding the outcome of your refund request.
If approved, the refund will generally be issued to the original payment method used to make the purchase.
Although we may process an approved refund promptly, banks, card issuers, and payment providers may require additional time before the funds appear in your account.
Free Refunds
ToteBloom does not charge a refund processing fee for approved eligible returns covered by this policy.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will attempt to accommodate cancellation requests when possible.
However, if your order has already entered processing, fulfillment, or shipment, cancellation may no longer be possible.
If your order cannot be cancelled, you may request an eligible return after receiving it.
Exchanges
If you would like a different product, size, style, or variation, contact our customer support team.
Depending on availability and the circumstances, we may recommend returning the original product and placing a new order.
Non-Returnable Products
Certain products may not qualify for return where restrictions are necessary for health, hygiene, customization, safety, or other legitimate reasons.
Any product-specific restrictions will be disclosed where applicable.
Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded.
Return Shipping
Approved eligible returns within the 30-day return period are free of charge.
Customers should follow the return instructions supplied by our customer support team.
Contact Us About Returns
ToteBloom
1608 Hunnington Pl Apt 14
Louisville, KY 40220
United States
Email: support@totebloom.shop
Phone: 812-267-572
Website: totebloom.shop